We are now living in a world where communication and cooperation amongst colleagues and external business partners are gaining greater emphasis more than ever. Numerous global conglomerates are utilizing cutting-edge IT solutions to innovate how they work. They are trying to revamp business activities at individual and cooperation levels through smart electronic devices. In doing so, creating abilities to communicate and cooperate with others, whenever and wherever.
In light of such trends, we would like to introduce one of POSCO’s innovative way of working, ‘Smart Workplace’.
Innovative Working Experience with Cutting-Edge IT System
According to Gartner, a worldwide information technology research and advisory company, the importance of internal/external communication and cooperation is expected to reach up to 90 percent of the entire business operation by 2015. Also, corporates often face management issues involving several interactive factors. Therefore, the need for sharing and blending professional knowledge suggested from the inside of organization is increasingly desired. Moreover, there is a growing number of concerns over the balance between work and personal lives of employees.
Does it sound too good to be true? Well, for POSCO, this is something not for the future, but for the now.
POSCO’s Innovative ‘Smart Workplace’
POSCO aims to generate smart and creative business operations, hinged on sharing the knowledge of our expert employees without any unheard voices. This innovative platform is afoot to gather various experiences and ideas, freely submitted by POSCO’s employees with no limits of time and space.
Since 2011, POSCO has strategically cooperated with Google and collected various ideas from POSCO’s own employees to materialize a unique way of working. It is labeled ‘Smart Workplace’, combined with social media, mobile devices, cloud computing and numerous state-of-the-art IT technologies. It has been in operation since December, 2012.
Cooperation and Communication Beyond Time and Space
The ‘Smart Workplace’ interconnects and analyzes POSCO employees’ personal profile (department, responsible task, past record), interests and expertise. With this function, the system allows appropriate project partner searching and coordinates effective cooperation. The information is also shared with other organizations for smooth communication and monitoring amid multiple work places. Also, every outcome of the cooperated operation is managed via the category of ‘Essential Achievement’ for the participating personnel and the supervisors, promoting the settlement of employee engagement and transparent evaluation.
Moreover, the participants are able to jointly create an online shared document through E-mail, Messenger, SNS and Video conference. The infrastructure provides an environment for interactive, real-time communication amongst the involved staff cooperating with each other. In doing so, POSCO’s employees, with the expert knowledge are capable of cooperating freely with one another. Their time is also managed more effectively as the system saves a great deal of time consumption, usually taken for meeting, travelling, instruction and briefing.
The video conference via PC is noteworthy as there are more than 3,000 on-line meetings held every month. Such active usage of the online communication and cooperation has resulted in a 14 percent decrease in long-distance business trips and reduced about 30 percent of wasted costs for travelling.
The online scheduling is also being actively used. A productive environment has been settled where the supervisors and staff can easily communicate and focus on their tasks by exchanging directions and cooperate online. POSCO says the numbers of document prints are now cut down by 77 percent and the briefings involving printed documents have also been decreased from 71 percent to 20 percent.
The system’s automatic and real-time translator also contributes for sharing information in different languages amidst POSCO’s staff. Any contents in text-format can be translated with the translator’s ability of processing 66 languages. As you might have guessed by now, it also saves time as there’s no need to spend time and costs for translation.
From ‘Smart’ to ‘Speed’ Workplace!
The ‘Smart Workplace’ provides an environment for mobile work and telecommuting, enabling the staff to undertake giving directions, receiving reports and every other task which they are responsible for, from the outside the office.
After the introduction of ‘Smart Office’, 90 percent of POSCO employees handed in positive reviews. They also stated that the ratio of cooperation enhanced by 81 percent. The time required for approval and authorization by the superior employee has also been reduced by 63 percent. The faster speed of job accomplishments was feasible as supervisors could get on with their assignments while also moving one place to another.
‘Knowledge Share’ is another major feature of ‘Smart Workplace’ we shouldn’t neglect. Every form of the data related to utilization and information sharing amongst employees is stored in the contents storage. The documents created by the Unified Contents Management System are numbered 11,400 daily on average. 85 percent of them are shared for cooperation purposes.
Furthermore, on the basis of ‘one blog by one person’ campaign, working, education and creative activities insights are accessible to all employees whom have registered. The active knowledge spillover and communication is also continued in the SNS environment.
POSCO is planning to extend its unique working style to the firm’s domestic and overseas affiliates and corporations. In terms of communication and cooperation, the participation from POSCO’s subsidiaries and partners will continuously be promoted. On the foundation of ‘Smart Workplace’, a platform for communication and cooperation, POSCO’s innovation for enhancing the ways of everyday work continues.